Frequently Asked Questions

Who are we?

  • Who are The Vegetable Co.?
    • We are a team of young entrepreneurs aiming to change the world we live in through agri-tech disruption. We want to bring you the healthiest vegetables grown using the most sustainable means.
  • Why did we embark on this journey?
    • A technophile and a disrupter, we were wary of the way agriculture is currently being practiced and sought out new solutions to the address the challenge. After much research, Controlled Environment Agriculture (CEA) aligned most closely to our ideals.
  • What is Controlled Environment Agriculture (CEA)?
    • Controlled Environment Agriculture is an innovation on the forefront of agri-tech. It is a machine farm operating in a clean-room environment, utilises technology to optimise the various factors crucial to the growth of vegetables.
  • Why CEA?
    • CEA allows us to produce the best vegetables consistently without the utilisation of pesticides or chemicals. Furthermore, the technology is highly sustainable as it uses 90% less water than conventional means and is able tap into unused urban space. By controlling the variables in a quarantined environment, our vegetables can grow to its highest potential while being clean enough to eat right out of harvest.
  • What differentiates us from a normal farm?
    • Given that CEA farms are mobile, we aim to be as close to the consumer as possible, making us a hyper-local producer of vegetables. Our vegetables therefore the freshest it can be, and it also helps the environment as we are not polluting due to a long supply chain. And of course, we grow the best vegetables consistently without using pesticides!
  • What differentiates us from other urban farms?
    • We are a technophilic organisation, and as such, we boast the best farming technology within Malaysia. This sets us apart from our competitors as we can convincingly justify the quality of our produce, as well as the many claims we make on the sustainability of our process.
  • Are our vegetables organic?
    • Our vegetables are not considered organic as it is not grown in the soil. But rest assured, given the meticulous care and ethical standards utilised within our operations, our vegetables can be considered far better than organic and regular vegetables.
  • What gives you the confidence to consider your vegetables the best within the business?
    • We have absolute confidence in the technological precision that goes into our farming practices, along with the meticulous care given by our farmers. The combination of technology and love, along with our dedication to sanitation, gives us the confidence to tout our motto, of “growing the finest vegetables in the world”.
  • Where do you source your produce?
    • 100% of our vegetables are grown locally within our CEA farm.

Delivery Policy

  • When do I get my deliveries?
    • We will deliver your care package to your doorstep once a week, tailored to the time and location of your choosing.
  • Can I choose my day of delivery?
    • Absolutely! We’ll let you select your preferred day and time of the week at the initial subscription. If you’d like to modify your schedule, please send us an email and we’ll update it accordingly. Please take note that the changes will only be applied on the following week.
  • What day of the week do you deliver?
    • We deliver 6 days a week, and take Saturdays off. Our delivery time is usually between 3.00 p.m. to 8.00 p.m, but delays may be expected dependent on traffic.
  • Where do you deliver?
    • Currently, we operate across Greater Kuala Lumpur.
  • Who makes the deliveries?
    • We have our trusted logistics partners, who are responsible and professional at all times.
  • I can’t accept packages at home. Do you have any pickup spots?
    • We deliver to any locations within Greater Kuala Lumpur, including commercial offices. Just put the correct address into our website and get ready to accept fresh vegetables!
  • I have a sudden emergency and am not home, what do I do?
    • We are willing to pass it to a neighbour or an acquaintance if you let us know beforehand. If no alternative solutions are given 15 minutes after the time of delivery, we will take the vegetables back to our farm.
  • I am going on a trip for work/ holiday/ other reasons. Can I pause my subscription or give it to someone else for a period of time?
    • Just write to us and we’ll pause your subscription or deliver it to an address of your choice.

      When you pause your subscription, you will get 1 credit on a weekly basis. We will extend your subscription for a month for every 4 credits you get.

Purchasing

  • How do I place my orders?
    • Just click on either the “Buy Now” or the “Subscribe Now” button and follow the relevant instructions to get your vegetables!
  • What does it mean when my subscription is on back-order?
    • Subscription options are limited to repeat customers and those who indicate interest on a first come first serve basis. By placing a back-order, our team will assess our availability and get back to you within 48-hours. If we are unable to accommodate your request, you will be refunded your initial payment subsequently.
  • How much vegetables do I get in a subscription care package?
    • Dependant on the monthly subscription plan you choose, you would get varying quantities (250grams – 1KG) at different frequencies (weekly or fortnightly).
  • What can I expect from my care package?
    • You can expect an assortment of leafy greens, as well as some herb of our choice. Occasionally, we may include an additional unique plant as an additional surprise for your palate!
  • Can I choose the content of my care package?
    • For the moment, the contents of the care packages are carefully curated by our vegetable specialists to provide you with the best experience. As we grow, we hope to increase our varieties and allow for a pick-&-choose option. An ala carte option is also under consideration.
  • I have allergies. Can I omit some stuff?
    • Although we are unable to customise our care packages individually, please send us an inquiry and we would try to accommodate to your needs to the best of our abilities.
  • What is the price of shipping?
    • Shipping is completely free!
  • What form of payment do you accept?
    • We accept all major credit and debit cards within our payment gateway. Your card details will be kept in an encrypted platform and we will never share that data without your consent.
  • Can I switch my subscription plan?
    • Absolutely! You can change your subscription plans within your account page. Just click on the “Subscription Plan” button and edit the information accordingly. The new subscription plan will take effect in the following payment month.

General Questions

  • Is your packaging eco-friendly?
    • We are a strong proponent of the 4R concept, of Refuse, Reduce, Reuse and Recycle. Our packaging is designed in a manner that best reflect this ethos. Although we utilise a plastic container within our cooler bag, we integrated durable, high quality plastic casing in our operations that ensures that our packaging is Reused multiple times, Reducing the need for single-use plastic consumption.
  • How long does your vegetables last?
    • Our vegetables can last in the refrigerator for about a week or so.
  • How long does your vegetables last in the open?
    • Our vegetables will last for approximately 2 – 3 days out in the open. 
  • How do I cancel my subscription?
    • We are sorry to see you go! Please do get in touch with us to see if we can resolve your concerns.

      You can cancel at any time prior to your next invoice date via your account page by clicking “Cancel Subscription” or by emailing support to request cancellation of the subscription at least 48 hours before your next invoice date. Once cancelled, we’ll stop delivering to you at the end of your payment month. No payment will be taking from you from the subsequent months onward. Your final care package will arrive in a disposable paper box, so you don’t have to worry about the logistics of returning our containers.

      Once again, do get in touch with us if you are encountering any challenges within our services.

  • How can we reach you?
    • You can reach us by the chat box within the website, or you can write to us at support@thevegetable.co. We’re also one Whatsapp away at +6012 5520099 (Shawn). Alternatively, you can contact us through Facebook or Instagram @ thevegetable.co
  • Do you grow (insert vegetable)?
    • Currently, our choice of vegetables is limited due to our small production capacity. But do be patient with us as we expand our production and varieties. We are also exploring the growth of customised, individual requests in the future