Frequently Asked Questions
Who are The Vegetable Co.?
We are a team of young entrepreneurs looking to change the way people understand food. Through the use of Agri-tech, we want to grow the healthiest, most delicious and most sustainable vegetables.
Why did we embark on this journey?
We are young idealists who didn’t like the way vegetables are grown up to this point. After much research and consideration, we discovered Controlled Environment Agriculture (CEA) which aligned most closely to our ideals.
What is Controlled Environment Agriculture (CEA)?
Controlled Environment Agriculture is an Agri-tech innovation. It is a machine farm operating in a clean-room environment, utilises technology to optimise the various factors crucial to the growth of vegetables.
CEA allows us to produce the best vegetables consistently without the use of pesticides. The technology is also highly sustainable as it uses 90% less water than conventional means and can use unused urban spaces. By controlling the variables in a quarantined environment, our vegetables can grow to its highest potential while being clean enough to eat right out of harvest.
What differentiates us from a normal farm?
Given that CEA farms are mobile, we aim to be as close to the consumer as possible, making us a hyper-local producer of vegetables. Our vegetables can be the freshest as can be, and it also helps the environment as we are not polluting through a long supply chain. And of course, we grow the best vegetables consistently without using pesticides!
What differentiates us from other urban farms?
We are a tech-centric company, and as such, we boast the best farming technology within Malaysia. This sets us apart from our competitors as we can convincingly justify the quality of our produce, as well as the many claims we make on the sustainability of our process.
Are our vegetables organic?
Our vegetables are not considered organic as it is not grown in the soil. But rest assured, given the meticulous care and ethical standards within our operations, our vegetables can be considered far better than organic and regular vegetables.
What gives you the confidence to consider your vegetables the best within the business?
We have absolute confidence in the technological precision that goes into our farming practices, along with the meticulous care given by our farmers. The combination of technology and love, along with our dedication to sanitation, gives us the confidence to tout our motto, of “growing the finest vegetables in the world”.
Where do you source your produce?
100% of our vegetables are grown locally within our CEA farm.
When do I get my deliveries?
If you are a subscriber, we will deliver your Veggie Boxes to your doorstep once a week or once every two weeks.
For Single Box purchases, we will deliver them to you on the date of your choice. For same day deliveries, please place an order before 12p.m.
Our vegetables are usually delivered between 1:00 – 6:00 p.m. and we always get them to you within 3 hours of harvest.
Can I choose my day of delivery for my Subscription?
Absolutely! We’ll let you select your preferred day of the week at the initial subscription. We deliver 6 days a week, with Saturday off.
If you’d like to modify your schedule, you can either modify it in your account page, or send us a message. Please take note that the changes will only be applied on the following billing cycle.
What day of the week do you deliver?
We deliver 6 days a week, and take Saturdays off. Our delivery time is usually between 1.00 p.m. to 6.00 p.m, but delays may be expected dependent on traffic.
Where do you deliver?
Currently, we operate across most of Greater Kuala Lumpur.
Who makes the deliveries?
We have our trusted logistics partners, who are responsible and professional at all times.
I can’t accept packages at home. Do you have any pickup spots?
We deliver to any locations within Greater Kuala Lumpur, including commercial offices. Just put the correct address into our website and get ready to accept fresh vegetables!
I have a sudden emergency and am not home, what do I do?
We are willing to pass it to a neighbour or an acquaintance if you let us know beforehand. If no alternative solutions are given 10 minutes after the time of arrival, we will take the vegetables back to our farm.
I am going on a trip for work/ holiday/ other reasons. Can I pause my subscription or give it to someone else for a period of time?
Just write to us and we’ll pause your subscription or deliver it to an address of your choice. You can also pause your subscription on your account page.
How do I place my orders?
You can see our products on this page: https://thevegetable.co/veggie-box/
Just click on either product option and follow the relevant instructions to get your vegetables!
What does it mean when my subscription is on back-order?
Subscription options are limited to repeat customers and those who indicate interest on a first come first serve basis. By placing a back-order, our team will assess our availability and get back to you within 48-hours. If we are unable to accommodate your request, you will be refunded your initial payment subsequently.
How much vegetables do I get in a subscription care package?
Dependent on the monthly subscription plan you choose, you would get varying weekly quantities (250grams – 1KG) at different frequencies (weekly or fortnightly).
What can I expect from my care package?
You can expect an assortment of leafy greens, as well as some herb of our choice. Occasionally, we may include an additional unique plant as a surprise for your palate!
Can I choose the content of my care package?
For the moment, the contents of the care packages are carefully curated by our vegetable specialists to provide you with the best experience. As we grow, we hope to increase our varieties and allow for a pick-&-choose option.
I have allergies. Can I omit some stuff?
Although we are unable to customise our care packages individually, please send us an inquiry and we would try to accommodate to your needs to the best of our abilities.
What is the price of shipping?
Shipping is completely free!
What form of payment do you accept?
We accept all major credit and debit cards within our payment gateway. Your card details will be kept in an encrypted platform and we will never share that data without your consent.
How are subscriptions billed?
Subscriptions are billed automatically – dated on the same day every month from your first subscription purchase.
Can I switch my subscription plan?
Absolutely! You can change your subscription plans within your account page. Just click on the “Subscription Plan” button and edit the information accordingly. The new subscription plan will take effect in the following payment month.
What’s the difference between pausing and cancelling my subscription?
Pausing your subscription puts it on hold, where you can resume it at any time you require the next vegetable deliveries. It can be done as many times as you require and as frequent as you like.
Cancelling your subscription – on the other hand – requires you to purchase another subscription when you want it again.
How do I pause or cancel my subscription?
You can access both options on your Subscription Page. Just log into your account, and look for “My Subscription” on the left side if you’re on desktop or on the dropdown on mobile.
You can select the relevant buttons once you’re on that page.
For cancellation, do keep in mind to cancel it between 24 – 48 hours before your next invoice date. Once cancelled, we’ll stop delivering to you at the end of your payment month. No payment will be taking from you from the subsequent months onward.
We’re sorry to see you go so please do get in touch with us if you are encountering any challenges within our services.
Can I get a refund if I cancel my subscription after the billing period?
Unfortunately billed invoices cannot be refunded. You can only opt to continue receiving the vegetable boxes for the month or change the delivery to another person within our delivery area.
Is your packaging eco-friendly?
We are a strong proponent of the 4R concept, of Refuse, Reduce, Reuse and Recycle. Our packaging is designed in a manner that best reflect this ethos. Although we utilise a plastic container within our cooler bag, we integrated durable, high quality plastic casing in our operations that ensures that our packaging is Reused multiple times, Reducing the need for single-use plastic consumption.
How long does your vegetables last?
Our vegetables can last in the refrigerator for up to two weeks.
How long does your vegetables last in the open?
Our vegetables will last for approximately 2 – 3 days out in the open.
What do I do with the box after I finished my vegetables?
If you’re a subscriber, you are expected to return the previous box as we provide you with the subsequent one. Together, we can uphold the circular economy concept to reduce wastage. If you’re a one-off customer, you are well within your rights to keep it, but we do encourage you to take on this practice as well when you continue your purchases with us.
Do you grow (insert vegetable)?
Currently, our choice of vegetables is limited due to our production capacity. But do be patient with us as we expand our production and varieties. We are also exploring the growth of customised, individual requests in the future.
How can we reach you?
You can write to us at email@example.com. We’re also one Whatsapp away at +6017 218 1767 (Shawn). Alternatively, you can contact us through Facebook or Instagram @ thevegetable.co